Privacy Policy

Privacy Policy

Effective Date: June 30, 2025
Last Updated: June 30, 2025

Thank you for visiting HOUND Collection. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how your information is collected, used, and shared when you visit or make a purchase from our website www.houndcollection.com, which operates on the Shopify platform.

1. Information We Collect

When you visit our website or make a purchase, we collect the following types of information:

a. Personal Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via Shopify and third-party processors like Stripe or PayPal)

b. Device Information

Automatically collected data such as:

  • IP address

  • Web browser

  • Time zone

  • Cookies

  • Pages visited

  • Time spent on pages

  • Referral links

c. Order Information

Details related to your orders, such as:

  • Products purchased

  • Purchase history

  • Order value

  • Shipping details

2. How We Use Your Information

We use your information to:

  • Fulfill and manage orders

  • Process payments

  • Provide customer support

  • Communicate with you (order updates, promotions, etc.)

  • Analyze site usage and improve our services

  • Comply with legal and regulatory obligations

3. How We Share Your Information

We may share your information with trusted third parties to help us operate our business, including:

  • Shopify Inc. – our e-commerce platform

  • Payment processors – e.g., PayPal, Stripe

  • Shipping providers – e.g., Canada Post, FedEx

  • Marketing platforms – for newsletters, retargeting ads (e.g., Meta, Google)

We do not sell your personal data.

4. International Data Transfers

As a business based in Canada, we process data in compliance with PIPEDA. Since we sell internationally, your data may be transferred outside your country of residence, including to the United States or other countries where our service providers are located. We ensure these transfers are lawful and secure.

5. Your Rights

Depending on your location, you may have rights including:

  • Access to the personal data we hold about you

  • Correction of inaccurate or incomplete data

  • Deletion of your data ("Right to be forgotten")

  • Data portability

  • Objection to processing or marketing communications

To exercise these rights, please contact us at:

📧 info@houndcollection.com

6. Cookies and Tracking

We use cookies and similar tracking tools to:

  • Keep your cart active

  • Analyze traffic

  • Personalize content and ads

You can control cookie preferences via your browser settings.

7. Data Retention

We retain your data only as long as necessary to:

  • Fulfill orders

  • Meet legal and tax requirements

  • Provide support

Typically, order data is retained for at least 7 years for tax purposes.

8. Security

We take your security seriously. Our store is hosted on Shopify, which uses industry-standard security measures including:

  • SSL encryption

  • Secure payment gateways

  • Limited access controls

9. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect data from them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, or would like to file a complaint or make a data request, please contact us at:

HOUND Collection
📧 Email: info@houndcollection.com